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Customer Support Engineer

Essential Responsibilities:
  • Uses troubleshooting techniques and programming skills to make needed modifications to customer database to ensure information integrity for the customer
  • Uses troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones
  • Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries
  • Updates GEHC system with resolution status
  • Supports product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards
  • Is responsible for quality solutions to be implemented at client sites
  • Understands and follows corporate, divisional and departmental standards
  • Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation.
  • Acts as a technical resource to other members of the department and customers
  • Analyzes and resolves most software issues with minimum assistance
  • Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients as applicable - meeting all project plan dates set
  • Has in-depth knowledge of at least 1 major product. Supports multiple products or suites, while maintaining a high level of quality and following all GEHC department standards
  • Has a concentration in/familiarity with other applications to develop integration expertise
  • May write or contribute user/technical documentation and case notes
  • Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality
  • May be required to work overtime, on-call, weekends, and holidays
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization
  • Ensure timely dispatch closure
  • Ensure completion of all field modifications instructions (FMI s) within prescribed timeframe
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
  • Flexibility to provide onsite support, as needed
  • Provides customer support in 24x7 environment and may be required to work nights
    or weekends.
    Qualifications/Requirements:

    Basic Qualifications:

  • Bachelor s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.
  • May be required to work nights or weekends

    Eligibility Requirements:

  • Legal authorization to work in the U. S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
    Desired Characteristics:
  • Bachelor s Degree in Computer Science, IT or related field
  • Knowledge/experience with the healthcare industry
  • Strong customer-service skills
  • Highly motivated team-player
  • Prior project or technical leadership experience
  • Demonstrated ability to train/mentor peers
  • Ability to stay calm in pressurized situations and coach people through solving problems
  • Ability to drive improvements in efficiency
  • Knowledge of GE Healthcare products preferred
  • Proficient in Microsoft Office Suite, Excellent computer skills, Networking ability
  • Green Belt certified
  • Computer skills to include knowledge of software programing and database applications
  • Ability to work independently with minimum direction
  • Computer skills to include knowledge of software programing and database applications
  • Ability to work independently with minimum direction
  • Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams
  • Computer skills to include knowledge of software programing and database applications.
  • Ability to work independently with minimum direction.
  • Effective communication skills. Demonstrated ability to effectively interface with cross-functional teams.

    #DTR
    About Us:

    GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


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